Policies

Guaranteed Satisfaction - If you are not completely satisfied with any purchase from DiverDiscount.com within 30 days you may return any unused gear/equipment in it's original packaging for a *full refund, exchange or trade, certain exceptions may apply.  All exchanges/trades incur an additional shipping charge when shipped to you.

*You can exchange, refund or trade an item if you are not fully satisfied (providing it has not been used) except for the following exceptions:  If an alternative color choice was given, masks with prescription/corrective lenses.   All merchandise must be in new and unused condition and in the original manufacturer's packaging, and will include warranty cards and owner's manuals.  A 25% re-stocking fee will be applied. If an item was custom ordered or you ordered several things to see what you liked the most and return the rest of the items.  If you have used an item and found it defective due to a manufacturing defect it will be exchanged/replaced according to the manufacture's policies.  Please email or call us at 1-888-547-3483 before sending any product back for a Return Authorization number (RA#).  We require one for any return and to make sure your return goes smoothly.  Without this number our shipping department cannot accept any return that falls into the exception category, in some instances upon speaking to our representatives we may allow a return but ONLY with the RA#. 
**The Neptune Nira full face mask, Gas mask and Gas mask filters are non-refundable as these items are manufactured specifically for each order.

Returns - We accept returns via mail or any UPS shipper.  FedEx will not deliver your package!  If you use the US Mail be sure and insure for tracking and ask for delivery conformation so that you may make sure that we actually receive the package at our door.  Send your return to the following address:

DiverDiscount.com
Tucson, AZ 85719

Over 4,200 supermarkets in the USA now ship UPS packages, even on nights/weekends.  For the store nearest you call 1-800-354-9773

SHIPPING- To or within the United States - your order is usually filled within 2 business days unless it is out of stock, backordered or a special order.  We then send it out via UPS Ground unless you call to choose an alternative method.  UPS Ground takes from 2 to 5 working days (average) depending upon where you live, so if you need it before a time frame of 10 working days please let us know and we will charge you an additional amount over our normal shipping charge.  (Please note, if you live in Alaska or Hawaii your shipment will arrive via USPS Airmail and usually the same time frame applies.)  If an item is backordered it will be shipped as soon as it becomes available via UPS.  *If you have a PO Box or APO/FPO addresses please read below.

Orders shipped outside of the USA - All International orders must be prepaid for both product and shipping by Western Union. Taxes and applicable duty charges will be added at the recipients country and will be paid by the recipient. Pre-payment is required in this method due to the fact our credit card processor like many today do not accept international credit cards.

Delivery cost is based upon the dollar amount you order. (See chart below).  Need your equipment sooner than 10 business days? For an additional $12 we can ship it via UPS 3 day (3 business days), or for an additional $22 we will ship it overnight (next business day).  If you request that you need the item less than two weeks (14 days) from the day you place your order (10 working days) we will automatically charge you for the correct shipping method so that your package will reach you within the specified time frame. Please call 1-888-547-3483 or email with any questions.
Example of UPS next/3-day: $509.99 order with UPS next day delivery =  $509.99 + $19.95 + $22.00 = $551.94

Shipping - US Zip Codes
UPS Ground to Continental USA

$0.01 - $25.00	$   8.95
$25.01 - $75.00	$   9.99
$75.01 - $125.00	$  10.95
$125.01 - $500.00	$  15.95
$500.01 - $1000.00	$  19.95
$1000.01+	$  25.95
UPS Special Deliveries
UPS Next Day	$22.00
UPS 3-Day	$12.00

There is an extra charge for shipping for the following items:  All Air Tanks, Brass & Bronze Items, Lead Weight and Oversize packages such as spear guns. Special orders and blue and red label shipments.  The actual UPS cost of the freight will be added to your invoice and there will be an separate charge on your credit card for the same amount.

All in-stock orders will be shipped the next business day (excluding holidays & weekends) and are guaranteed to be at your door within 14 days to a US zip code. If you request to receive your order in less than 14 days from now, you will be charged extra for shipping in order to get it it you in time, refer to shipping table.  Shipping charges are non-refundable unless the carrier has failed to meet their delivery commitment outlined in their shipping guide.  Delivery to the chosen carrier constitutes delivery to customer as all orders may be tracked.

Alaska, Hawaii, Guam, Puerto Rico, U.S. Territories, APO's, and FPO's are charged an additional $12.00 for the entire order plus the cost of the freight.

DiverDiscount.com will refund shipping charges only when the carrier has failed to meet the delivery commitment and said carrier has issued a credit to DiverDiscount.com.  The decision made by the carrier regarding a claim for refund is final.  All shippers charge a $10.00 fee if an incorrect address has been provided for delivery.  Please be sure and enter the correct shipping address when ordering as this fee will be transferred to you, the customer if the address is incorrect.
 

Special Shipping Instructions - USPS and UPS will not accept special shipping instructions other than the "Ship To" name and address.

Methods of Payment - We accept MasterCard and Visa.  Western Union for addresses outside of the USA.

Warranty Information - We are an Authorized Dealer for all the products that we sell so all products ordered from us come with a full manufacturer's warranty.
*If you are thinking about purchasing your dive gear elsewhere, please be aware that you should not take the word of the seller as to whether they are authorized dealers!!!!!  If they are not your product will NOT have a valid warranty.  Always contact the manufacturer directly and ask them, don't even take our word for it!  Please click here to go to a page that lists the manufacturer's information and call them so you may check us out.

Privacy - DiverDiscount.com considers your privacy of utmost importance.  We will never sell your personal information to a third party.  All personal information is used only for purposes of authenticating your credit card and for shipping purposes.  We personally will only contact you via email or telephone to ask a question about your order or to let you know if an item is backordered.  If you wish to join our email newsletter list or would like to contacted when we have special promotion you will have to sign up to receive it.  We pledge that we will not send you any email that is not connected to your purchase unless otherwise asked.

Secure Shopping - Orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL enabled browser, such as the version 3 or later of Microsoft Internet Explorer, or Netscape Navigator.

Please note that a regular email is not encrypted and is not considered a secure means of transmitting credit card numbers. Our shopping cart is encrypted and is secure.

If you still have any concerns about ordering electronically, please call 1-888-547-3483 to simply place your order over the phone. Have the item number, size and color ready for each item you wish to order.